The staff at STI Arcadia are absolutely fantastic. Justin and Danielle are excellent PTs and the rest of the staff there are always very attentive from the time they walk in until the time they walk out. They ALWAYS make me feel welcome no matter what time of the morning I come in. Theresa is so wonderful about letting me change my appointments if needed to. I have never felt any bad or negative “vibes” coming from STI. I will recommend my family and friends to your facility, and possibly my patients once I get back to work. You REALLY do have a top notch team there and I really do appreciate their professionalism. -2014 Arcadia Patient
I just completed my physical therapy at your 91st Ave location where several years ago my husband received excellent care. I am writing to express my sincere appreciation for the services I received from the front office who made every effort to work within my time needs, to Viki always welcoming me with a smile and calling me a star as she encouraged me during my sessions and Nick working alongside Adam brought a smile to my face seeing such teamwork. The boys always keeping a close eye on all of us. It didn’t matter who we were assigned to for our trainer. They worked as one in complete harmony. The atmosphere was professional and yet had a personal touch which included all the staff. -Edna
Following my recent back surgery, I found myself at STI [Sun City]. The people I met were kind, caring and very professional. I was shaky and nervous about moving at all because I had spent eight weeks in great pain and was afraid I would hurt myself. The staff members work together as a team and with good humor. They help each other but most of all they watch all the patients closely to ensure that we do the exercises correctly and safely. They are always thinking of different exercises that can be done in the event that the patient is having pain or difficulty with certain exercises. Only people with good training and experience can be so flexible and able to make changes on the spot. All of the staff are concerned about us. -Ginger
Zach, Thanks for helping with my knee therapy are a great positive coach!! — Steve
Terry, Thanks to the whole team at STi Bell Rd. you guys work well together like real "murricans" you guys are a great professional team. — KM
David and Everyone at Baywood, Great Knowledgeable explains what is happening challenges you to improve and I would come forever if I could. Thank you!!! — PM
STi TEAM each and everyone of you go above and beyond you all really come about the individuals that came through your front doors including the very first phone call and setting up appointments thank you for the wonderful care you all gave me and the care you give others in our community it is plain too see you all make a difference in people's lives. Jacque S. —
I would like to thank the staff a the Baywood Center for their professional and friendly manner in which i was treated at my sessions. Specifically, David for his through evaluation and Pam who did most of the therapy and gave me exercises to do at home. — Frank S
The staff at STi Arcadia are absolutely fantastic. Justin and Danielle are excellent PTA DPT and the rest of the staff there are always very attentive from the time they walk in until the time they walk out. They ALWAYS make me feel welcome no matter what time of the morning I come in. Theresa is so wonderful about letting me change my appointments if needed to. I have never felt any bad or negative "vibes" coming from STi. I will recommend my family and friends to your facility, and possibly my patients once I get back to work. You REALLY do have a top notch team there and I really do appreciate their professionalism. — Sara
I would like to thank the STi staff for the quality of service I am receiving. Hats off to Mark Hyland for setting up the therapy, my strength trainer David Henderson is awesome his work ethic is above and beyond just see him operate on a Saturday, the support staff are pleasant and caring. Your company is top notch. Thank you Robert — Robert
Thanks Hans and Staff for everything you have done for me so far I am looking forward for the day I can take my first step and start walking and running again. — Fernando
No matter how difficult or urgent the requests have been, your response has been excellent...thanks for treating myself and my fellow employees with care and professionalism. — Mark
My 5 wk therapy at the Osborn facility just ended but I wanted to let someone in the corporate office know that my experience was excellent. They made me feel very comfortable and at the same time kept my therapy "tough". They are an EXCELLENT team and you are lucky to have them as employees. — Nickie
Terry I am sending a special note your way to say Thank you, for reassuring me that the condition of my knee was only temporary one and for your words of encouragement! Thank you for giving me that inner boost. I was able to put things into-perspective and that ultimately my recovery was up to me and no one else. Thank you for providing me with the tools, the compassion and the encouragement to get through a speedy recovery. STI is fortunate to have employees like your selves & staff members have been delightful. I am sure the both of you have made pleasant lasting impressions on many people you have with me! STI comes highly recommended. — K.C.
I am writing to you regarding my experience at STI. I had the benefit of meeting and receiving physical therapy from Jonathan Bock PT. When we first met Jonathan was very personable, listened intently and was sensitive to my needs. He gained my trust as a professional care giver. After our very first therapy session, I was amazed at the decrease in my pain. As I continued to improve Jonathan added additional stretching and toning exercises. Ha always took the time to modify the exercise therapy according to my body needs. I have been discharged from STI and continue to improve pain free with the simple exercises that Jonathan thought me to do. As far as I am concerned there is no amount of compensation that could be provided for the personalized care and excellent therapy that I received from Jonathan Bock.— E.C.
My name is Joyce, and I am writing this note to thank you and the entire STI staff at the Osborn Clinic for the excellent care provided to my brother, Larry. After suffering a broken shoulder and hand, Larry was reffered to your Osborn site by Dr. Creasman. From the first minute I spoke with the staff on the phone, we were treated courteously and professionally. Larry has emotional issues with depression and Asperger’s Syndrome, so I worried about how he our progress in therapy. I did NOT need to worry, as everyone treated him with respect and dignity. Also I was constantly apprised of his progress and treatment. I thank you and the staff for this so much, and I will be always greatful for how much easier you made this difficult time. Although this was a stressful time for both my brother and for me, I want to thank everyone at STI for their work ethic and for their personal and for their professional demeanor. — Joyce A.
I have been seeing Cerie Smith PT, DPT for the past few weeks for a herniated disk/lower back problem. I will have to say that she is an outstanding PT, as she not only is sympathetic to my pain, but uses “tuff love” approach with me. Her famous last words, which I will never forget is that I control my pain and she’s exactly right. She is my facilitator and whether I choose to follow through with her plan is my choice. All in all, the STI office on East Indian School Rd. has a strong team of players, I see why now. It’s got a strong leader. I enjoy writing letters like this, because it’s not often that we run into professionals with good work ethics. Obviously, I’m one of those people. — E.R.
Jeff I want to thank you for your evaluation techniques, your encouragement and your rehabilitation program for my back and other weakened musculature. I guess it sometimes helps to complain in a letter to the neurosurgeon (of ongoing spasm, and decreasing function). I can only say that although I had initial PT after my herniated L4 disc in 04, the PT could have been much better. The bottom line was the correct referral, courtesy of Sandra M, PA for Dr. Thomas in consultation with Dr Ball, DC. In fact, of the many therapy resources, only yours was considered the best. It was a good thing that I took their suggestions seriously. You are great! Thanks for the experience. I hope to continue on your home program and advance it as necessary. — C.W. (retired OTR, MA)
STI Physical Therapy and Rehabilitation
Cerie, Just a note to say thank you for your services. With my knee issues, I was a patient at three different PT offices. Yours was by far the most professional. I hope that I will not have need for therapy in the future, but I would come back to you should the need arise. — D.S.
On my first day of therapy, I was struck by what seemed to be a familial atmosphere for both the staff and clients surrounding me. Everyone was on a first name basis. Conversation flowed easily. I thought I had wandered into an episode of "Cheers". Within just a few visits, I felt as though I was a part of the group was well. I began to hate seeing “regulars: get better and leave us. But that is what makes the clinic so unique. In addition to Maureen and Nehumi's natural friendship and good-natured dispositions, I am convinced that they are also experts when it comes to healing the human body. I will be having surgery and then returning to this clinic for my post-op physical therapy and I can't wait to get back. — E.M.
Thanks to all you guys at STI Osborn. You guys are a great team. I appreciate you guys getting me back to work and physical health. I hope for the brightest and most lucrative future ever. Thanks again — R.E.
The staff at STI Arcadia are absolutely fantastic. Justin and Danielle are excellent PTs and the rest of the staff there are always very attentive from the time they walk in until the time they walk out. They ALWAYS make me feel welcome no matter what time of the morning I come in. Theresa is so wonderful about letting me change my appointments if needed. I have never felt any bad or negative "vibes" coming from STI. I will recommend my family and friends to your facility, and possibly my patients once I get back to work. You REALLY do have a top notch team there and I really do appreciate their professionalism. —
I am recent graduate of STi Sun City, an I am forever grateful for the expertise of each and every professional with whom i'v had the pleasure to work with. Outstanding among the many STi professionals is Joanna, your front desk executive; and I mean executive in every sense of the the word. She is the constant professional with a personal touch. Joanna has this amazing ability to to maintaing her calm professionalism even under stressful situations. — JS
David & Ryan, Thank you very much. You guys are great! — S and K
I would like to express my appreciation for Cindy B. She is very knowledgeable about pelvic floor problems- more than other PT's I have seen in the past 3 years. — D. G.
Pam B. helped me get back on my feet. I am so thankful for all the help and strength I got from Pam. It was more than I could ask for or think of. — M
Jonathan is very knowledgeable and professional. He genuinely cares about people. — Tucker
Jeff is a professional who is courteous, knowledgeable and dedicated to give instructions and the care required to get me back to my normal life. — Fred
Stephanie is the reason I chose STi rather than any of the other options. Her excellent professional and personable. Stephanie is a credit to STi. — Dr. Mary-Lou
Jonathan is an OUTSTANDING professional and motivator and compassionate person. He made me want to do all it takes to heal my shoulder injury. I highly recommend Jonathan and STi Physical Therapy — Mary
I feel that I am better in my movements and am walking much better thanks to Pam at STi Baywood — Robert
I wish to commend both Pam and Raye at STi. Their work has made my back feel the best is has in years! — Billie
Valerie is pure sunshine. She has a beautiful smile that she easily shares, along with a gentle touch that gets forceful when needed. She is knowledgeable and turns comments about challenges into lessons for the day. I love the pool therapy with her! — Aimee